Private Banking service

<p>I have a private baking account with Standard bank. Each time I requested assistance from my banker she not available, either been in meeting, training or off from work. When I required car finance there was no assistance. I had ended up going to another bank to open up an account to request car finance. I have requested my account be closed for the past 3 months. There was no assistance from private banking head office and my account is still open. Each time I send a mail there is no response. The private banker promised last month to close the account and have my fees refunded but this has not taken place. I feel I have been ****** each month with no assistance. Please guys do not use Standard bank private banking, you may think you will be given the time of day as a private client, but you are not worth a reply. I take the time to send a mail I with like a response. I have emails to prove the poor service. This is unbelievable that I have to beg for a response. </p>