PRIVATE BANKING RICHARDS BAY AVOID!!!

I am having endless issues with Private Banking Richards Bay. The credits become debits. NO EXPLANATION FROM BANK MANAGER DESPITE NUMEROUS EMAILS, and COMPLAINTS. I have also requested clarity on whether this is a technical issue with the bank or merchant. SILENCE......2 months later. Is this not the job of the Bank Manager? <br> Current issue: I have a WILL signed and LODGED IN JANUARY. Despite numerous emails, I have not received a copy of the original for my OWN records. It is now May, almost 5 months later, please tell me if this is acceptable levels of service?<br> <br> Why should ALMOST EVERY SINGLE interaction with Private Banking require vigilant follow up, then complaints using platforms such as these in order to get a response.<br> <br> I will be lodging a formal complaint with the BANKING OMBUDSMAN next, since I detect a distinct disregard for my banking rights and consumer rights.<br> <br> Especially regarding the credits which are quietly debited into my account. This is not trustworthy banking practice, and may be deemed *****elent.<br> <br> Furthermore, the BANK MANAGER IS AWARE AND CHOOSES TO IGNORE MY REQUESTS FOR CLARIFICATION ON THIS MATTER. I demand an explanation on the above.