Private banking pathetic

At standard bank private banking you pay a fee for double the incompetence!

My standard bank private banker had been “out of office for a period” more than 90% of the mails sent this year. And I can’t contact other standard bank departments as they do not deal with “private banking clients. I had issues with my homeloan, credit card, interest rate ect ect, every time taking me half of the day just to get into contact with someone that can assist, and most often than not that person can’t help me and just transfer me to the next. I have requested a new banker a fee times, do not even get a reply. I had to go in to a branch, just to change my tel no and it took 2 hours, after more than a month it was still not updated and it took me another 3 hours inside the bank. It seems that standard bank is more interested in selling cell phones ect than any banking service you expect from a bank. After they offered me a payment holiday for 6 months during covid, I now pay 25 years instead of 20 years on my loan). So now they gave me 6 months “free” and I must pay 5 years back.