CP
Craig P
1 reviews | Active since Sept 2012
07 Dec 2024, 09:32
Private Banking, not worth the money or your time.
Standard Bank keep boasting about service excellence and being a private banking clients you expect that level of service because you PAY for it. Yet since I have been a private banking client I have done more work on my account than anyone attached to it (Excluding Tsephiso our Transactional banker). If seems like it is such an effort to provide any form of service or priority, from bond access to ***** matters. If I have to do the legwork, WHY am I paying you for this service. We have been loyal clients for over 20 years and myself 30 years, our family over 50, yet due care for loyal clients is non existent. Time to move all our money and services.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Dec 2024, 09:39Hi Craig
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Dec 2024, 09:39
Official
Hi Craig
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
10 Dec 2024, 10:13Hi Craig
Thank you for taking our call. As per our telephone conversation an email was sent to private banking to assist with assigning a banker.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Thank you for taking our call. As per our telephone conversation an email was sent to private banking to assist with assigning a banker.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply10 Dec 2024, 10:13
Official
Hi Craig
Thank you for taking our call. As per our telephone conversation an email was sent to private banking to assist with assigning a banker.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Thank you for taking our call. As per our telephone conversation an email was sent to private banking to assist with assigning a banker.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team