Private Banking not what it thinks it is.

I was a Private Bank customer for 25 years and every year the service levels got worse. E-mails would take 2 weeks to be answered, messages left for the banker to call , were never returned. I eventually got fed-up and downgraded my account to a branch based account. Today I had to use the call centre for the first to resolve an issue with a sim swop. What a pleasant surprise, call answered in two rings, call transferred to correct department immediately. All sorted in five minutes. Still don't know why I ever bothered with Private Banking for all those years.