PH
Paul H
1 reviews | Active since Nov 2017
10 Sept 2020, 10:44
Private banking not up to scratch.
Qantas refunded my flights on 29/8 and the money is still not in my account. I’m in the middle and R40,000 out of pocket and no resolution in sight. This is how Private Banking clients are treated.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Sept 2020, 11:48Dear Paul
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Sept 2020, 11:48
Official
Dear Paul
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
PH
Paul H's updateReviewer Update
14 Sept 2020, 13:31Why don't Qantas and Standard Bank get together and find my money instead of them both asking me to sort it out? R40000 plus is a lot of money. Third week now.
PH
Paul H's update14 Sept 2020, 13:31
Reviewer Update
Why don't Qantas and Standard Bank get together and find my money instead of them both asking me to sort it out? R40000 plus is a lot of money. Third week now.
Standard Bank's replyOfficial
30 Sept 2020, 10:08Good day Paul,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Standard Bank's reply30 Sept 2020, 10:08
Official
Good day Paul,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre