PRIVATE BANKING IS PATHETIC OFFERING
<p>AFTER MY CARDS WERE EATEN BY MY DOG, I CALLED STANDARD BANK PRIVATE BANKING TO ORDER NEW CARDS. SO ASK THE CONSULTANT IF I REPLACE MY CARDS WILL MY INTERNET BANKING WORK? SHE CONFIRMED YES, I CAN USE IT, THIS IS RECORDED. </p> <p> </p> <p>SO I ORDER 2 NEW CARDS (R120 each) WITH A 5 DAY DELIVERY PERIOD. LOGIN TO INTERNET BANKING THE LATER THE NIGHT TO PAY STAFF WAGES AND GUESS WHAT THE INTERNET BANKING SAYS HOT CARD PAYMENTS, PLEASE VISIT BRANCH. ACCOUNT FROZEN!</p> <p> </p> <p>SO HOW STUPID IS PRIVATE BANKING FOR NOT TRAINING THEIR STAFF COTRECTLY? I WOULD NORMALLY CONTACT MY PRIVATE BANKER NGASA BUT HE DOESNT REPLY TO MAILS, HIS ASSISTANT SHERIL REPLIES BUT HE DOESNT, I CANT EVEN CHANGE BANKERS WHEN I ASK RONAL MATADIN. </p> <p> </p> <p>IF YOUR CONSIDERING PRIVATE BANKING, DONT! </p> <p>THE ENTIRE PRIVATE BANKING IS INCOMPOTENT,</p> <p> </p> <p>BTW FNB PROVIDED A NEW CARD THE NEXT MORNING FOR FREE AND DIDNT PAUSE MY INTERNET BANKING EITHER. </p>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
Please accept my sincere apologies for this service breakdown.
The internet banking system will if the relevant cards are linked, not allow transaction as card has been stopped. I have requested the manager of your suite to call you to discuss reason why incorrect information was given.
I have also requested that the suite discuss options to possible give you a new private banker to ensure that service is not compromised and that your relationship with the bank can be retained.
Kind regards
Penny Rabe
Please accept my sincere apologies for this service breakdown.
The internet banking system will if the relevant cards are linked, not allow transaction as card has been stopped. I have requested the manager of your suite to call you to discuss reason why incorrect information was given.
I have also requested that the suite discuss options to possible give you a new private banker to ensure that service is not compromised and that your relationship with the bank can be retained.
Kind regards
Penny Rabe
This matter has been escalated and the suite head is trying to set up time to meet with you.
A meeting would be apprecatited as in this manner we can assist with resolving concerns being raised, and assure you of a dedicated private bank manager. This would allow us to best meet with your needs and retain your valued business.
Kind regards
Penny Rabe
This matter has been escalated and the suite head is trying to set up time to meet with you.
A meeting would be apprecatited as in this manner we can assist with resolving concerns being raised, and assure you of a dedicated private bank manager. This would allow us to best meet with your needs and retain your valued business.
Kind regards
Penny Rabe