Private Banking is a Joke to be part of at Standard Bank

I reported a *****ulent transaction on my Credit Card and have never received any feedback from Standard Bank...so the amounts taken /charged by a *****ulent person/organisation remains on my statement and I mus pay interest on these amounts....all I received from Standard Bank was a miserable SMS saying the ***** case investigation has been "completed"...No written feedback...No reply from my Private Banker Relationship consultant despite an Email sent to her ....also No reply ....I will be cancelling all my accounts and moving !!!