Private Banking: Idiots at ***** department locked my account and won't unlock

<p>I'm a Private Banking Client at Standard Bank. They've locked my online access because I changed cell phone networks but never bothered to check with me before locking the account. I was told it would be active in 24 hours and it still isn't. I tried calling the ***** department and was on hold 20 minutes before the call dropped.</p> <p> </p> <p>I am essentially barred from accessing my salary because of Standard Bank's stupidity and I can't even get hold of them to unlock it. And this is Private Banking. I can only imagine what horrors await those on regular banking. </p>