Private Banking disappointment

<p>After having to stop my cheque card earlier this week due to a ***** incident, standard bank managed to freeze all my accounts including my credit card leaving me stranded without access to my money for days. After requesting urgent assistance from my private banker (Ashea Sekhula), I received no feedback, just the standard out of office reply I usually receive when attempting to make contact. As it turns out she has left the division without any notification, therefore my voice messages and emails were reaching no one. After phoning general switchboard I was informed my card had been delivered to my private banking suite yesterday. No one called to confirm. I asked for them to request my banker call me back, her assistant Petunia called. After requesting they deliver it since I can't be without access to my money for the entire weekend as well, she said she couldn't help me insisting I come to her. I was not in a position to do this. She also insisted that there couldn't be anything wrong with my credit card, which is ridiculous since I was the one struggling with it. After going through to card division over the phone, a technical fault was uncovered and my credit card functionality was restored. She managed to leave that conversation with card division halfway through, I guess making sure the problem was resolved wasn't a priority for her. </p> <p> </p> <p>I still dont don't have my cheque card. </p> <p> </p> <p>To date the service I have received from private banking is not worth the money I pay for it. Lacking personal service, no initiative to assist me in my day to day needs, constant referral to the usual channels for average clients. Very disappointed and I am currently shopping for a new bank who is willing to go the extra mile. </p>