Private Banking call centre ALWAYS busy!!!

<p>I have recently been in contact with Standard Bank private banking call centre a couple of times. Every single time I needed to wait 5 to 15 minutes to be assisted. Tonight at around 8 on the 9th of the month I expected to be help rather quickly and again, after 10 min I dropped the call. I upgraded to professional banking in the hope of getting better service than this! One more thing... when calling SARS, you get a voice prompt stating how long you can expect to wait for service. Please add this and end the agony.</p>