Private banking at Standard Bank is a sham!!

I sent a request to my private banker to change my debit order dates to the 1st of every month since I have a new job and get paid later in the month now and will not be able to fund the account on the existing debit order date. My bankers have ignored this request and I found out from another department that the change has not been made which is strange since I was assured that it has been processed almost a month ago. I am also in the process of trying to close my Standard Bank credit card and current account but still I am being ignored even though I have done what I was asked to do to effect this change my accounts are still open almost 3 days later. I am expected to pay R500 in fees per month to be ignored and have to beg my bankers to do their job. This is why I wanted to close the account in the first place. Never doing business with them again!!