1 reviews | Active since May 2016

05 Oct 2018, 14:15

Private Banking

The responses from your private banking team have been prompt and polite. This is the full extent of great aspects of the engagement. My overall sentiment dealing with your team is that they have no ability to escalate or make a decision regarding your income requirements. I am only a small percentage short of your income requirements on a monthly basis but I have a 13th cheque and an additional 5% in income as a CTC expected but your team remains adamant that this does not allow me access to your private banking solution. I would have hoped that your team is able to consider all variables and understand every individual's unique circumstances before making a what seems like a blanket decision.

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Replies (1)
Standard Bank
Standard Bank's reply05 Oct 2018, 15:28
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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