Private Banking

As a private banking client I expect my private banker to be the link between me and the bank. I have been disappointed in a few instances. The last two being that I need a verification code if I purchase goods through my credit card on the web. I still do not have a verification code and can not pay for goods/accomodation with my card. Although my banker is aware of this I still do not have such a code. This was requested months ago and only an internet banking profile was created, no help at all. Last week I requested notifications that I intend to sell all my properties. I received SMS Notifications from Home Loans, I requested e-mails/letters to this effect. I was informed that cancellation letters only get issued after cancellation. I sorted this out with homeloans directly. After that I requested cancellation of my private banking, this request was responded to by mail immediatly. I am sure that another bank would welcome me as a private banking client.