Private banker? what private banker ?

The worst service that i have ever dealt with ! Sitting outside the country money was ****** out off my account, after phoning the lost card division the lady is so unhelpful and does not seem to understand how urgently it must be stopped . Next stop i contact my private banker which is just as useless does not even answer his own mobile number on his business card . eventually i started getting replies on how he will fix the issue next moment no more replies . i have been sending constant emails to find out if my wife can pick up my new card so that i can get my stuff up and running again but no reply for 2 days . Not even during the day will my banker answer his phone if my wife tries to phone him. Seems like they do not understand the urgency to have money when overseas . This has made my final decision once i am back in SA i will take my money to a different bank seeing that even with a titanium account you still get SH#T service and best of all i pay to have this so called prestige account with my own so called personal banker . What a disgrace !!