PRIVATE BANKER INCORRECTLY ADVISED ???

I'VE HAD A CREDIT CARD WITH STANDARD BANK FOR OVER 30 YEARS. HAVE NEVER PAID CHARGES OR INTEREST OR CARD FEES, ETC OBVIOUSLY DUE TO MY LOYALTY AND THROUGH ALL THE BANK'S CHANGES OVER THE LAST 30 YEARS. THEN OUT OF THE BLUE, WITHOUT ANY NOTIFICATION, AFTER 30 YEARS I START GETTING HIT WITH CHARGES - NO NOTIFICATIONS EITHER. QUERIED WITH PRIVATE BANKER. APOLOGY EMAIL SENT TO ME SAYING CARD TEAM HAS REVERTED AND APOLOGISED AS THIS SEEMS TO HAVE BEEN A SYSTEM ERROR WHICH THEY HAVE NOW FIXED AND THE FEES HAVE BEEN REVERSED. iT WILL TAKE ABOUT A DAY OR SO BEFORE THE REFUND WILL APPEAR. THEN A MONTH LATER, NO REFUND BUT STILL MORE CHARGES AND INTEREST NOW ON DEBITS. I EMAILED BACK SAYING FEES ARE NOT REFUNDED AND CHARGES ARE STILL GOING THROUGH. THEN I RECEIVED ANOTHER EMAIL STATING THAT THERE ARE SUPPOSED TO BE CHARGES. I EMAILED BACK SAYING WHY ARE THERE CONFLICTING STORIES AND INFORMATION? I WAS THEN TOLD THAT THE CONSULTANT THAT ASSISTED THE PRIVATE BANKER WITH THE QUERY INITIALLY RAISED ADVISED HER INCORRECTLY. WE ARE NOT TALKING ABOUT LARGE AMOUNTS BUT THAT IS BESIDES THE POINT. WHY AM I BEING GIVEN FALSE INFORMATION? MAYBE IT IS NOW TIME TO START MOVING EVERYTHING ACROSS TO INVESTEC. PLEASE CLOSE THE CREDIT CARD MENTIONED IN MY EMAILS TO MY PRIVATE BANKERS IMMEDIATELY WHICH IS IN MY PERSONAL NAME. AFTER 30 YEARS OF LOYALTY THIS IS UNACCEPTABLE.