EB
EMMARENTIA B
1 reviews | Active since Jul 2017
04 May 2025, 09:10
PRIVATE BANK SUCK / STAFF HAS NO KNOWLEDGE !!FIXED TERM ON BOND / INCREASE BOND WITH R7000 WITHOUT NOTIFYING ME
PRIVAT BANK CLIENT - MY BOND. After such good service for my husband being just an gold account holder. I at Private Bank always get's the worst deal with the worst Bankers that does not know what they are doing and always have stories and messing up my profile.
Evening. Bond Account : ********** Emmarentia de Bruin
I would just like to find out. I always had a fix rate on my Bond and have been paying R31353-94 for past couple years and all of a sudden tonight I see my bond premium went off for R38026,94
What is the reason for that ? That is one huge differance in premium and luckily I had enough money. But I need this to be sorted out. This is alot of my cashflow just taken away without notice or reason why such an huge amount was taken.
And can you rectify it and please refund me the additional amount that Standardbank took. This was the last correspondence send to me aswell confirming my payment. So if they made an mistake they must rectify this and make sure they do not mess up my profile like last time.
And I do want an apology letter aswell from Standardbank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 May 2025, 09:11Good day Emmarentia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2025, 09:11
Official
Good day Emmarentia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
EB
EMMARENTIA B's updateReviewer Update
04 May 2025, 09:25No one has phoned me as of yet as promised by Standardbank Feedback.
Call centre and my Private Banker just move their shoulders and says Eish - we do not know.
Standardbank Homeloans are the worst - they mess up your life with their non knowledge and never knows how to rectify the problems. There is always one or another story with them and they never fix your profile.
I am also consider moving to Investec. An person can't struggle with this incompetance and this is your money they work with your lifehood and reputation and they just do not care.
I had 9% fixed rate.
I received an letter dated January but only send out February to me stating that my interest rate is still 9% with my total monthly instalment stipulated etc. May my debitorder went off for R38000 - phoned my Private Banker - I must send email. Send her email with letter evsrything - nothing !!!! Because they do not work on Saturdays I must wait for Monday.
Phoned Call centre - gentleman told me that my rate increased to 12.5 % - never received an notification of changes - the rate change I received the letter stated 9 %.
Said to him that is R7000 out of my pocket I have not budgeted for. Eish sorry - but that is what system says - no proof whatsoever send to me except as mentioned my rate is 9 %
My husband has gold account and pays on his bond 10 % - me an Private Banker 12.5 % that does not make sense and NCA and Law stipulates I must be notified - I have the letter as proof that my rate is 9 % and know they do this to me ???
How is that treating the customer Fair - R7000 is alot out of my budget that I did not bargain on. And I am being treated unfairly know by Standardbank regarding this matter.
I need them to back date my rate - refund me the money owed to me and adjust my interest rate as per the letter states on black and white from youre Company without *****ing up my profile again like the last time
I need this to be sorted out asap !!!!!!
Call centre and my Private Banker just move their shoulders and says Eish - we do not know.
Standardbank Homeloans are the worst - they mess up your life with their non knowledge and never knows how to rectify the problems. There is always one or another story with them and they never fix your profile.
I am also consider moving to Investec. An person can't struggle with this incompetance and this is your money they work with your lifehood and reputation and they just do not care.
I had 9% fixed rate.
I received an letter dated January but only send out February to me stating that my interest rate is still 9% with my total monthly instalment stipulated etc. May my debitorder went off for R38000 - phoned my Private Banker - I must send email. Send her email with letter evsrything - nothing !!!! Because they do not work on Saturdays I must wait for Monday.
Phoned Call centre - gentleman told me that my rate increased to 12.5 % - never received an notification of changes - the rate change I received the letter stated 9 %.
Said to him that is R7000 out of my pocket I have not budgeted for. Eish sorry - but that is what system says - no proof whatsoever send to me except as mentioned my rate is 9 %
My husband has gold account and pays on his bond 10 % - me an Private Banker 12.5 % that does not make sense and NCA and Law stipulates I must be notified - I have the letter as proof that my rate is 9 % and know they do this to me ???
How is that treating the customer Fair - R7000 is alot out of my budget that I did not bargain on. And I am being treated unfairly know by Standardbank regarding this matter.
I need them to back date my rate - refund me the money owed to me and adjust my interest rate as per the letter states on black and white from youre Company without *****ing up my profile again like the last time
I need this to be sorted out asap !!!!!!
EB
EMMARENTIA B's update04 May 2025, 09:25
Reviewer Update
No one has phoned me as of yet as promised by Standardbank Feedback.
Call centre and my Private Banker just move their shoulders and says Eish - we do not know.
Standardbank Homeloans are the worst - they mess up your life with their non knowledge and never knows how to rectify the problems. There is always one or another story with them and they never fix your profile.
I am also consider moving to Investec. An person can't struggle with this incompetance and this is your money they work with your lifehood and reputation and they just do not care.
I had 9% fixed rate.
I received an letter dated January but only send out February to me stating that my interest rate is still 9% with my total monthly instalment stipulated etc. May my debitorder went off for R38000 - phoned my Private Banker - I must send email. Send her email with letter evsrything - nothing !!!! Because they do not work on Saturdays I must wait for Monday.
Phoned Call centre - gentleman told me that my rate increased to 12.5 % - never received an notification of changes - the rate change I received the letter stated 9 %.
Said to him that is R7000 out of my pocket I have not budgeted for. Eish sorry - but that is what system says - no proof whatsoever send to me except as mentioned my rate is 9 %
My husband has gold account and pays on his bond 10 % - me an Private Banker 12.5 % that does not make sense and NCA and Law stipulates I must be notified - I have the letter as proof that my rate is 9 % and know they do this to me ???
How is that treating the customer Fair - R7000 is alot out of my budget that I did not bargain on. And I am being treated unfairly know by Standardbank regarding this matter.
I need them to back date my rate - refund me the money owed to me and adjust my interest rate as per the letter states on black and white from youre Company without *****ing up my profile again like the last time
I need this to be sorted out asap !!!!!!
Call centre and my Private Banker just move their shoulders and says Eish - we do not know.
Standardbank Homeloans are the worst - they mess up your life with their non knowledge and never knows how to rectify the problems. There is always one or another story with them and they never fix your profile.
I am also consider moving to Investec. An person can't struggle with this incompetance and this is your money they work with your lifehood and reputation and they just do not care.
I had 9% fixed rate.
I received an letter dated January but only send out February to me stating that my interest rate is still 9% with my total monthly instalment stipulated etc. May my debitorder went off for R38000 - phoned my Private Banker - I must send email. Send her email with letter evsrything - nothing !!!! Because they do not work on Saturdays I must wait for Monday.
Phoned Call centre - gentleman told me that my rate increased to 12.5 % - never received an notification of changes - the rate change I received the letter stated 9 %.
Said to him that is R7000 out of my pocket I have not budgeted for. Eish sorry - but that is what system says - no proof whatsoever send to me except as mentioned my rate is 9 %
My husband has gold account and pays on his bond 10 % - me an Private Banker 12.5 % that does not make sense and NCA and Law stipulates I must be notified - I have the letter as proof that my rate is 9 % and know they do this to me ???
How is that treating the customer Fair - R7000 is alot out of my budget that I did not bargain on. And I am being treated unfairly know by Standardbank regarding this matter.
I need them to back date my rate - refund me the money owed to me and adjust my interest rate as per the letter states on black and white from youre Company without *****ing up my profile again like the last time
I need this to be sorted out asap !!!!!!
Standard Bank's replyOfficial
04 May 2025, 09:57Good day,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2025, 09:57
Official
Good day,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***