Private Bank - shockingly bad service

We have been with Standard Bank for over 30 years and Private Banking clients for many years. Recently we have been appointed a new consultant and the service we have received is shocking. We needed a new cheque book and as per normal we contacted our private banker and she advised that they are no longer able to collect cheque books on clients behalf and that we need to do this ourself. So I went to the bank waited in a very long queue only to be told that the cheque book has not been order after the consultant advised us that the cheque book was ready for collection. I was extremely upset and told the Team Leader of the department how unhappy I was she immediately wrote to the consultant who then advised that she will collect the cheque and delivery it to us.<br> <br> By this stage we are extremely upset and tomorrow Investc and FNB is meeting with us so that we can move out account. We just cannot take any more of the bad attitude and unprofessional behavior from the consultants.<br>