Previous complaint sorted 50 percent

I captured a complaint previously about ***** on my account, that problem was sorted out by the ***** Division, thank you really appreciate your assistance. The complaint also went about the Centurion Branch. What happened to this part of the complaint? I went to the branch with the problems on my account. I requested the so called consultant to open a savings account for my son, was informed that the best will be to open an Access Account for my son. Why would I ask for a savings account, it would mean more for him then an Access Account, the Access Account will do nothing for him, no interest. Thanks for the bad advise consultant. Will rather open an account for him at Capitec.