1 reviews | Active since Dec 2016

21 Dec 2016, 10:53

Prestige What?!?

<p>I just called the prestige line. Was on the line for 30 min and the call was ended without being resolved. What is the point of prestige if you are paying for a service you don't get? I know it should be a personal banker and 24-7 helpline but this is virtually nonexistent. It's not worth the extra charges... </p> <p>PS the rating is 1 because there isn't a minus 10 available.</p>

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Replies (3)
Standard Bank
Standard Bank's reply21 Dec 2016, 15:37
Official

Good day Karima Shar

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply22 Dec 2016, 13:23
Official

Good day Karima Shar

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply28 Dec 2016, 08:42
Official

Dear Karima Shar

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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