Prestige Upgrade - Pathetic Service

<p>I upgraded my account to a prestige account in mid April but to date I have still not received my titanium card or the details of my private banker.</p> <p>The account was upgraded at the Greenstone branch. I have sent through 7 emails asking for feedback, having received no reply from the consultant who upgraded the account.</p> <p>I went into the branch approximately two weeks ago, on a Saturday, to be told the consultant isn't in and neither was the private banker. I was promised a call the following Monday to resolve the matter but still nothing was received.</p> <p>This appauling service, I have been a loyal customer for close on 20 years and I'm seriously considering closing and switching banks.</p>