Prestige the worst

I have had endless issues with standard Bank prestige division.i have my own prestige Banker or so I thought.i have a one fee account but from the day I was lured to prestige from my old blue card I have been charged fees for my card replacements and a fuel card that I never used from 2016.every time it's an inconvenience to get refunded...my last straw is now when I have been charged an SMS fee without my knowledge.Its a small amount of around R30 a month for how long I'm not sure but if you multiply that by 12 and the number of customers they charge this fee...it amounts to millions.I have recieved numerous call at inconvient times and always fnd a way to annoy me trying to get me to resolve this myself....I pay a fee and expect it to be dealt with by my private Banker or a so called private Banker.