Prestige Plus Account is Useless

Dear Standard Bank,

There were debit orders suppose to go off on my prestige plus account on the 2nd of January 2018. I deposited R2200 on the very same date on using the ATM between 17:00 and 18:00. Now, the debit order we bounced. on the 3rd of January, i also deposited R1000 to cover for my account bills, again debit orders also bounced.

Now, please clarify me here:

1. what are the benefits for this account (prestige plus), such that you reject debit orders on the same day? not even affording the account holder an opportunity to pay the amount? 2. Among the debit orders that bounced, there was also debit order from DSTV/Multichoice for R15 that was rejected and i was charged for R145 rejection fee. Is my account so low standard such that you even rejects a small amount of debit order?

I clearly do not see a reason as why should i keep my account with you if i continue to suffer like this. I left my previous bank for failing to finance my house, but for these they were super perfect.

I mean my salary is deposited to your bank every month, and this is how you treat your client?