PRESTIGE MY A**

Standard bank has an online account opening service which i made use of on the 31st of March 2016. I completed the online application and app**** for a prestige account. the following day i received an email from Raymond Motau requesting my bank statements which i promptly sent to him. a week passed and i received no feedback. I then called Raymond directly and he informed me that he was no actually working in that department and would get someone to contact me. Another week passed and iu heard nothing, i then called Raymond back and informed him of this. He promptly got someone to contact me, a lady whose name i cannot remember called me and verified my details. she then said she would call my HR department to confirm employment and get back to me. She called me back a few mins later to inform me that the HR department was apparently not available and she PROMISED to call monday morning the following week. The monday came and went and i heard no feedback, i then called the prestige line at the end of that week to complain and i eventually spoke to a supervisor by the name of Rachel Hadebe who seemed rather helpful. She returned my calls as promised but she informed me that she cannot assist me any further since the application had to be completed by the sale team which accepted no inbound calls. From then on i heard nothing for another few days. Eventually i called Rachel back and informed her i had not received any feedback at which point my application had apparently disappeared from the system. she informed me she would get someone to capture the application the same day and i would receive an sms, no surprises that this did not happen. I then decided to recapture the application myself and submit the documents again. a few days passed without any further feedback until another lady called me to verify my details which she did. She also informed me that i would receive an sms with further instructions once the application had been processed which was actually this wednesday. obviously i have received nothing AGAIN. i then called into the prestige line and spoke to a supervisor name Natalie Rainesamy (excuse the spelling) who informed me that my details did not exist on their system at all. She promised to get someone to call me back however nothing AS USUAL. i am extremely appalled and disappointed with the service i have received. I am also in the process of opening up an online share trading account with standard bank however i am having serious doubt. i cannot be placed in a position where i am actually begging a bank to allow me to open an account with them.