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Dr M

1 reviews | Active since May 2017

09 Sept 2024, 14:31

Prestige line - Poor customer service

The last agent I spoke to is an IDIOT! Why did she do a blind transfer to the digital department. How does she work in the prestige line with such poor skills! Can someone please send me POP of the last transaction. I don't have time nor energy to call back

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Replies (2)
Standard Bank
Standard Bank's reply09 Sept 2024, 14:37
Official
Good day.

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply09 Sept 2024, 18:11
Official
Good day.

Thank you for the above update.

Please do keep us updated.

Kind regards
Standard Bank Hello Peter Team
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