FJ
Felicity J
1 reviews | Active since Oct 2019
17 Oct 2022, 17:24
Prestige customer shocking service from Standard Bank
Prestige private banker client. Taken the entire say to get through on the phone. Voice says 1st in the queue.. Music plays and. Then cuts off. Prestige banker does not respond to emails neither. Got through eventually was tranferred to the internet dept held on for 30 minutes and then the phone was put down. Tried twice now and again listened to music and both tines call was dropped. Customer service is obviously not a priority for Standard Bank absolutely shocking to say the least. I will try again. Maybe I should charge Standard Bank for my hours wasted
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
17 Oct 2022, 17:30Dear Felicity
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Oct 2022, 17:30
Official
Dear Felicity
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
FJ
Felicity J's updateReviewer Update
17 Oct 2022, 17:55Phoned Prestige banking again.. First in queue again waited 20 minutes listening to the music which really needs to change quite irritating and can you believe it after 20 minutes the call was dropped. Sending an invoice to Standard bank for my time wasted once again and my money spent on the call.
FJ
Felicity J's update17 Oct 2022, 17:55
Reviewer Update
Phoned Prestige banking again.. First in queue again waited 20 minutes listening to the music which really needs to change quite irritating and can you believe it after 20 minutes the call was dropped. Sending an invoice to Standard bank for my time wasted once again and my money spent on the call.
Standard Bank's replyOfficial
18 Oct 2022, 07:16Good Morning Felicity
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Oct 2022, 07:16
Official
Good Morning Felicity
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
FJ
Felicity J's updateReviewer Update
18 Oct 2022, 10:51Hi Standard Bank Hello Peter team. I would appreciate a call urgently.
FJ
Felicity J's update18 Oct 2022, 10:51
Reviewer Update
Hi Standard Bank Hello Peter team. I would appreciate a call urgently.
Standard Bank's replyOfficial
18 Oct 2022, 12:05Hello Felicity
Thank you for getting back to us we will get one of our consultants to reach out to you.
Kind regards
Standard Bank Help Centre
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Thank you for getting back to us we will get one of our consultants to reach out to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Oct 2022, 12:05
Official
Hello Felicity
Thank you for getting back to us we will get one of our consultants to reach out to you.
Kind regards
Standard Bank Help Centre
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Thank you for getting back to us we will get one of our consultants to reach out to you.
Kind regards
Standard Bank Help Centre
***
FJ
Felicity J's updateReviewer Update
18 Oct 2022, 13:33Hello Yolanda - you can call at 2.30 today 14h30
Many thanks
Many thanks
FJ
Felicity J's update18 Oct 2022, 13:33
Reviewer Update
Hello Yolanda - you can call at 2.30 today 14h30
Many thanks
Many thanks
Standard Bank's replyOfficial
18 Oct 2022, 13:42Good day Felicity
We will share this feedback with our team.
Please be on the look out for our call.
Thank you
We will share this feedback with our team.
Please be on the look out for our call.
Thank you
Kind regards
Standard Bank Help Centre
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Standard Bank Help Centre
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Standard Bank's reply18 Oct 2022, 13:42
Official
Good day Felicity
We will share this feedback with our team.
Please be on the look out for our call.
Thank you
We will share this feedback with our team.
Please be on the look out for our call.
Thank you
Kind regards
Standard Bank Help Centre
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Standard Bank Help Centre
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