Prestige customer - got finance from other bank

As a loyal Standard Bank client and a Prestige account holder that gets bombarded with emails throughout the year about how wonderful I am and how wonderful SB Prestige is - I am really disgusted and upset with how I was treated in December. On Friday 11 Dec 2015, Toyota Hatfield app**** for vehicle finance on my behalf to all major financial institutions. I received an sms from SB notifying me that my bank statements were sent as requested and then another sms that confirmed my application was pre-approved. On 14 Dec the other institutions came back with financing offers, FIXED at 12%. I asked what was SB's offer and had to hear that SB has not yet gotten back to the dealer. <br> <br> I phoned SB to hear what the reason was for the rejection - I spoke to 5 different people, phoned so many different numbers and eventually found out someone captured my salary incorrectly. <br> <br> The so-called manager phoned me and told me that my salary varies too much (which isn't true) and SB can't finance me - a prestige customer.<br> <br> I complained to the prestige \hotline"- no response.<br> <br> I will now move all my accounts to the institution that financed my vehicle."""