Prestige Consultants never respond

A good few months ago we were approached by Std Bank to move our home loan to them from SA Home loans, to which we agreed. We gave SA Home loans the 90 day notice, which completed around October last year. Since then we've been dealing with the conveyancing attorneys, and these people simply do not respond to questions or reply days or weeks after, which has really delayed this entire process. But the worst part of this is, and the point of me coming to Hello Peter, is that during this process I have reached out to my Prestige Consultant directly, with zero response, and have reached out a few times to the general Prestige email, with zero response as well. I needed clarity on some points that I did not quite understand but with the attorneys office taking days or weeks to issue responses and the Prestige Consultants giving absolutely no response it has not been a good experience. I am really considering downgrading my bank account to the lowest possible account, because I'm not sure what I am paying for when I can't even get feedback on my emails I have emailed the attorneys today to proceed with the transfer, but when they'll respond, or if they'll respond, is anyone's guess.