Prestige Consultant

I opened a prestige account. Was told that I was going to get my new bank card in a week or 2. 3Weeks down the line went to the branch just to find out that the card has been sent bank to card division cause the numbers where wrong on my card as per Lebogang. ''The Prestige Consultant''Asked for a debit order switch but was not done. I then had to sort out this mess up myself.. But it's a ''Prestige account'' and I asked if she'll do the debit order switch and she said YES ! Then the same '' 'Prestige Consultant'' opened an account for my husbands. Never gave him a tempory card and 2-3weeks down the line We found out that she DIDN'T even order a new card for my husband. Went into the branch AGAIN with my husband explained to one of the Branch managers and She said they'll sort it out and Lebogang will call. She called but just that one time for a copy for my husband's ID. That was almost a month AGO So what was done with all the documents that was given on the day you opened the account 2-3months later still waiting for her to call my husband back to sort out her mess BAD SERVICE IS A UNDERSTATEMENT! THIS IS UNACCEPTABLE!!!