Prestige Client? What a Joke – Shockingly Poor Service from Standard Bank

I am absolutely shocked by the level of service I’ve received from Standard Bank’s Prestige Client division. As someone who trusted this bank with my personal and financial information, I expected professionalism, support and at the very least, basic communication.

Despite providing my Prestige banker with all the necessary documentation - including payslips and bank statements, the bank still used a system generated income figure that is significantly lower than what I actually earn. This error is now affecting important financial processes, and no one is willing to take responsibility, escalate the issue or even assist in getting it resolved.

I’ve sent multiple emails and queries and yet I have not received a single phone call or response. How is this considered Prestige service?

This experience has been extremely frustrating and disappointing. It’s unacceptable to be left completely in the dark, especially when the mistake lies with the bank and not the client. Standard Bank, your service is far from what you promise.