Prestige card still not issue despite over a month after upgrading

Good day,

Last month, I upgraded from the MyMemo cheque account to the Prestige cheque account (Private Banking). After being assisted telephonically, I was informed that I would receive my new card shortly. However, I never received it.

Approximately three weeks ago, I received a call from the ***** Department notifying me that my Prestige card had been compromised and needed to be cancelled. At that point, I had still not received the card—physically but had digital card.Following the cancellation, I lost access to the card on my phone. Fortunately, my old debit card and MyMemo account were still functional—until they suddenly stopped working while I was refueling my car. I had to resort to a cash send and drive to a distant ATM, which was extremely inconvenient.To date, I have not received the Prestige card in any form, and I feel that my concerns have not been taken seriously. I was told I would be assigned a banker who would contact me, but I have yet to receive any communication.

As an estate administrator, I regularly deal with deceased estates and have experienced significant delays in receiving Certificates of Balance (COBs) from Standard Bank. The turnaround times are unacceptable compared to other institutions such as Nedbank, Capitec, Absa, and Investec.

Given the poor service and lack of communication, I would like to cancel the Prestige account and revert to the MyMemo account. I currently do not have access to a working bank card and am forced to carry cash, which is not ideal.Please treat this matter with urgency and get back to me as soon as possible.

Thank you, Pule