PRESTIGE CALL CENTRE NON-TRUSTWORTHY AND LIERS

I've loaded a stop order on my account. Followed up with Standardbank on stop order and I was informed that the stop order was not loaded on my account so I made manual payment to beneficiary. Two days later Standardbank debited my account with stop order which I followed up immediately. Standardbank admitted they made a fault and listened to my phone call. I've submitted by re-call form as asked on the 1st of March 2016. Standardbank told me I will have my funds within 14 days. After 14 days I phoned in to follow up,I was told they worked on the EFT amount and not stop order amount for 14 days and that they can't pay back stop orders. Taken 14 days to tell me this! Secondly they asked me to re-submit a new form for the EFT amount and I will have the same day my funds in my account. Apologised again for their mistake.I spoke more than 60min in total on the phone!! Spoke to 4 managers that did not get back to me and told me they await from other bank after they worked on this amount for more than 14 days. It is today the 22nd of March and I have not received any feedback on payment!!<br> Service number ***<br> Request number: ***<br> Request number: ***