Prestige Call centre does not answer

<p>I am a Prestige Banking client and it is shocking the service you receive as a Prestige client. I dont even know why they call it Prestige.</p> <p>I am currently on the rebate option where my bank charges get reversed when I have a certain balance in the account.</p> <p>I see this month my charges were reversed but then I get charged a monthly fee of R12.50 which is only for the Pay as you transact option which I am not on.</p> <p>I tried calling the Prestige call centre numerous times this morning with no reply. At one point I held on for over 15 minutes which I think this cost more than the actual bank charge.</p> <p>If you can not provide the service or resolve this matter I think it is about time I change banks if this is the service I receive</p> <p> </p>