Prestige Banking - You pay but no service delivery

I emailed Precious on the 22 Dec with a simple request. No Reply. Followed up on the 28 Dec got an out of office. Email Isaac and he said he would get back to me. Then all went dead. I followed up on the 31 Dec still no reply. I followed up on email today again. <br> <br> I am sorry but the whole purpose of this prestige banking is if i need something i contact the banker and they will assist me. How is this helpful if they do not communicate back with me as to what is going on??? <br> <br> Can someone please assist with what i thought was a very simple request. I am really not impressed with both Isaac and Precious. <br> <br> Moving forward??? ...