Prestige banking without the prestige

<p>I can only contact my prestige banker via a call centre that usually takes 10 to 15 minutes for anyone to answer. Then there is next to no chance of getting put straight through and a message must be left.</p> <p>Standard Bank will not give direct phone numbers and it is further impossible to get hold of the branch manager directly either.</p> <p>Then I contacted the complaint centre and was told that this is how it is. I was given a direct number for my prestige banker but the line gives a message that I have to go through the call centre.</p> <p>I was further told that the best way to communicate was to make an appointment. </p> <p>The service is shocking in this regard!!</p>