Prestige banking - what a joke

<p>I have been charged an additional R400 Rand for express delivery on my credit card, a week later I don't have my credit card nor did I request express delivery. </p> <p> </p> <p>This has been explained to yourselves by email and was promised a response by yesterday yet no one has contacted me. I email again today and I'm told I need to prove my identity with the cc number & expiry of a card I don't have. </p> <p> </p> <p>Perhaps once i close my accounts it will get will get your attention. </p> <p> </p> <p>Ref: ********** 380</p>