Prestige Banking - Waste of money and time

Item: Standard Bank
Rating: 1
Author: faetsa F

I had a prestige banker at Bedford Gardens branch, however he did provide no service, ignored emails, promised but didn't deliver. I sent a request to prestige banking to change my banker. I have not been assigned one! Currently I'm overseas and I have sent a secure message as well as an email to prestige banking, yet I have received no reply whatsoever. I called the standard bank and after an hour I got a reference number ********** 899. I was promised I will get somebody to contact me. I have spent so much money just on calling useless standard bank from abroad. What a waste of money and time.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

07 Jul 2016, 11:10

Good day Faetso

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank's reply07 Jul 2016, 11:10

Official

Good day Faetso

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

faetsa F's updateReviewer Update

12 Jul 2016, 08:38

THIS IS THE 9TH DAY I'M WAITING FOR STANDARD BANK TO DO SOMETHIG BUT IN VEIN. WHAT USELESS BUNCH OF *****S. YOU PAY FOR PRESTIGE SERIVICE AND GET NO SERVICE WHATSOEVER!!!!

I WANT ALL MY PRESTIGE BANKING FEES REFUNDED TO ME WITH INTEREST!!!

faetsa F's update12 Jul 2016, 08:38

Reviewer Update

THIS IS THE 9TH DAY I'M WAITING FOR STANDARD BANK TO DO SOMETHIG BUT IN VEIN. WHAT USELESS BUNCH OF *****S. YOU PAY FOR PRESTIGE SERIVICE AND GET NO SERVICE WHATSOEVER!!!!

I WANT ALL MY PRESTIGE BANKING FEES REFUNDED TO ME WITH INTEREST!!!