ST
Susana T
1 reviews | Active since Nov 2022
30 Nov 2022, 12:41
Prestige Banking service is the worst.
I am a prestige banking client who's account has been hacked for the second time and the last time was about two weeks ago, I called the ***** division, the cancelled my card and disabled my online banking. To date I am still waiting for the new card that was to be delivered. I have also been trying to register a new online banking profile for the last two day without any joy. My personal banker Precious Letsoela is so unhelpful that I dont even know what I need her for. It all well with Standard Bank until you need help and then they fall through the cracks. Time to find another bank with actual service.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Nov 2022, 13:06Good Day Susana
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 Nov 2022, 13:06
Official
Good Day Susana
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
01 Dec 2022, 10:34Dear Susana
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Dec 2022, 10:34
Official
Dear Susana
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
ST
Susana T's updateReviewer Update
02 Dec 2022, 09:36Hi Standard Bank, I just want to let you know that someone has contacted me and assisted with my online banking which worked for a very short period of time. No one seems to know what they doing and how to resolve my matter. It is very frustrating that such a simple task can be so time consuming. Still super dissapointed.
ST
Susana T's update02 Dec 2022, 09:36
Reviewer Update
Hi Standard Bank, I just want to let you know that someone has contacted me and assisted with my online banking which worked for a very short period of time. No one seems to know what they doing and how to resolve my matter. It is very frustrating that such a simple task can be so time consuming. Still super dissapointed.
Standard Bank's replyOfficial
02 Dec 2022, 09:56Hi Susana
Thank you for getting back to us. We will get out team to contact you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will get out team to contact you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Dec 2022, 09:56
Official
Hi Susana
Thank you for getting back to us. We will get out team to contact you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will get out team to contact you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***