TR
Theo R

1 reviews | Active since Feb 2015

25 Mar 2015, 20:14

\Prestige"banking not very prestige"""

I have tried to open a Prestige account on 4 occasions previously, 3 times at the Midrand Boulders branch and once at Centurion. Each time I got no callback so I gave up. On 13 March 2015 I was once again offered this account which against my better judgement I accepted. And how I wish I had not.<br> <br> Mmagauta Kumbi signed me up, later that evening I realised I forgot to ask about the cheque account and credit card options so I called the helpline. A consultant said they will get back to me (ref *** and ***). By 18 March I still had not received feedback so I mailed Mmagauta, she responded on 19 March saying she will investigate and revert to me.<br> <br> 24 March, surprise surprise, still nothing, so I mailed once again. It is now 25 March and I am still in the dark. No response, no mails, no calls, absolute zilch.<br> I shudder to think how many others receive the same service (or lack thereof). Definitely changing banks. Sorry, Standard Bank. After 25 years, I'm moving forward, but not together with you.

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Replies (1)
Standard Bank
Standard Bank's reply27 Mar 2015, 12:01
Official
Hello heisenberg_77,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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