Hellopeter
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1 reviews | Active since Jul 2011

29 Sept 2016, 07:42

Prestige Banking not so Prestigious

<p>I have now made 4 phone Calls and held on to various automated responses and people putting mne on hold for over 90 min, and sent 4 emails, just to get my prestige banker in Cresta to speak to me so i can open another account with Standard Bank!</p> <p> </p> <p>I got cut off adter 38min on hold yesterday! Come now! <br /><br /></p> <p>If only i earned R8k a month more i would move to Investec! But FNB is looking like a great option right now.</p> <p> </p> <p>Gareth </p>

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Replies (4)
Standard Bank
Standard Bank's reply29 Sept 2016, 10:32
Official

Good day Gareth

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply29 Sept 2016, 15:36
Official

Good day Gareth

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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's update30 Sept 2016, 10:50
Reviewer Update

I cannot believe that I have not heard anything back from Standard Bank after the response

"Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint"

All I want is for my Prestige Banker to call me and to open a new Credit Card! how hard can this really be...

Standard Bank
Standard Bank's reply10 Oct 2016, 15:25
Official

Good day Gareth

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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