Prestige Banking not so prestigious

As an existing standard bank customer I app**** for a prestige account at the end of March. And from there it went downhill. I wasn't notified that my application had been successful, I had to find that out by accident when phoning the call centre. I was told that the new cards would take 5-7 working days and the branch would contact me. Up until today I have not heard from the branch. I phoned the prestige hotline about 4 weeks later only to find out that the cards had never been ordered! The cards were then ordered and I was told it will take 5-7 working days and the branch will contact me. Again nothing happened. I phone the prestige hotline again only to find out that the cards have been delivered over a week ago. By now there is a full communication breakdown with my \prestige banker"because she decided to ignore all of my emails. When I get a response"