Prestige Banking not so Prestige

Dear Hello Peter

I opened a new account about 4 weeks ago with Standard Bank Prestige banking. Opening the account was easy and quick, but as soon as i had to start using the account it has given me endless problems.

1. I cannot use my card to do purchases, my transactions gets declined 2. Phone the call centre, they recon they cannot authenticate me, but the previous day they did 3. There is no team leader or managers apparently on duty at the call centre 4. So now i have a cheque card i cannot use and the call centre cannot assist

So much for hoping that Standard Bank would be a better bank with less issues, not a good impression that is left for a new customer of your bank