Prestige Banking isn’t useful

What’s the use of being on Prestige Banking when you’re not getting the support. Just got off the phone with lady at Prestige Banking her name is Refilwe, she wasn’t the nicest or empathetic person. She was very cold and rude.

I work for an international organisation which means my salary gets paid from an international bank. It’s been a week and I haven’t received my salary which means that obviously I’m struggling to pay my debit orders. When I email my emails only get responses within two days. When you call you meet people like Refilwe who don’t necessarily want to help you. The reference is Reference Number PPB***. What’s the use of being part of another level just for a person to not feel supported!