Prestige Banking is pathetic

<p>I still dont understand why I am with Prestige Banking. This is not the first time I have had a lack of service from them. When I set up my account my work email was given for communication, OTP, statements. etc. Now I want change it to my personal email as I am going overseas and will not have access to my work email. I emailed my private banker yesterday to change the email as I am not able to do this online and to date I dont have a response. I call your call centre and they put me through to Internet banking which no one answers. Is this the type of service you are proud of ? Are you *********** for such a simple request ? Please wake up before I change banks.</p>