MA
Marco A

1 reviews | Active since Aug 2016

02 Apr 2020, 20:09

Prestige Banking is not prestige at all. Its a joke with poor poor consultants

I have been requesting my prestige banker to assist me and she only gives one line answers or doesn't answer at all. I then emailed and asked that she transfers me to a new banker as she is not willing to assist, once again she doesn't answer.

I honestly wouldn't not recommend anyone joins the prestige department, you pay more but get extremely bad service. I have moved one account over to another bank and considering moving them all over as soon as this pandemic is over. I In conversations with neighbours and friends I have been explaining how poor standard bank prestige banking is even before Covid-19 and they have explained how much assistance their banks have been giving.

Please do your research before joining prestige banking, I can tell you stories of 5 years worth of poor service from the PRESTIGE BANKING AT STANDARD BANK. Trust me, its not prestige at all.

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Replies (2)
Standard Bank
Standard Bank's reply03 Apr 2020, 06:38
Official
Dear Marco
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Apr 2020, 11:05
Official
Hello Marco Ashburner

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and resolved. 

Kind regards
Complaint Resolution Centre 
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