1 reviews | Active since Jul 2011

09 Jan 2017, 14:08

Prestige banking is a joke

<p>I have had the worst luck when it comes to Standard Bank and I really question why I am still a client of theirs to begin with.</p> <p>I was firstly moved to this prestige banking profile WITHOUT my consent by some consultant at Hyde Park. I have since been on this prestige banking profile BUT I SEE NO BENEF**** TO IT AT ALL as I still do ALL my banking myself when I'm supposedly supposed to have a "personal presitge banker" who is supposed to be my go to person for any queries I may have.</p> <p>Firstly I do not even know who my prestige banker is. I am paying service fees EVERY MONTH for a service I AM NOT RECEIVING!</p> <p>I am up to my wits end with Standard Bank, I really am.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jan 2017, 10:33
Official

Good day Charlotte

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Jan 2017, 14:42
Official

Good day Charlotte

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply16 Jan 2017, 21:48
Official

Dear Charlotte

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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