MF
Mokkie F

1 reviews | Active since Dec 2015

29 Jan 2016, 10:38

Prestige banking has no extra benefits

Hi<br> <br> As I have previously mentioned prestige banking costs much more than elite banking, but you truly do not get anything extra, the appointed \private banker\" is never in the office and no-one takes over when she is away, if you need a simple letter to proof that you have a home loan with them they cannot help and you need to speak to home loans dept. and they also tell you that home loans are experiencing high call volumes. I don't feel like I'm getting \"better\" service for the extra (double) bank fees I need to pay.<br> Do not get yourself caught in this money making scheme. Only Standard bank benefits for \"Prestige Banking\".<br> If however I'm wrong in posting this by providing me with a \"bridge letter\" today, as the closing date for \"house subsidy\" is today.<br> I would like to see you solve this in time, as you only send a auto response and maybe after 2 days actually make contact with your clients."

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Replies (1)
Standard Bank
Standard Bank's reply01 Feb 2016, 10:19
Official
Hello Mokkie222,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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