1 reviews | Active since Jun 2016
Prestige banking, for what?
I am a prestige banker whereby I pay an annual service fee for additional services from my personal banker. I have called my personal banker numerous times, the call never reaches her line, either she is not in her office or extremely busy to take calls. E-mails are not responded to on time as well.
I am disappointed in the lack of adequate service from this personal banker as well as the incorrect information I receive when speaking to different consultants. Which makes me want to change my bank as soon as possible.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Tasleem Hassim
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Tasleem Hassim
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***