KM
Kedibone M
1 reviews | Active since Feb 2019
26 Mar 2025, 12:40
Prestige Banking fees that serve no purpose for a customer!
I have called Standard Bank on Monday, 24 March 2025 to downgrade my account from Prestige to the equivalent of the Mymo or any account that I can open below the Prestige account. The consultant told me that he had logged a call for me for the change and I will be called to put the account change into effect. Until today, no one called me. I called again to make a follow up, apparently my request was not captured anywhere. Standard Bank, I need to downgrade, as I no longer want to pay the service fees for Prestige Banking, which have no absolute benefits for me.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
26 Mar 2025, 12:53Dear Kedibone,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2025, 12:53
Official
Dear Kedibone,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Kedibone M's updateReviewer Update
28 Mar 2025, 10:04The matter was not resolved and it is still outstanding as now I am being told that I need to get to the nearest branch to make the downgrade. When Standard Bank wanted me to make the UPGRADE, it was completed over the phone and I was not required to go to the nearest branch. Now I must take time off work to attend to this, which I found to be so unfair. Is like I am being punished for the downgrade. Come rain or sunshine, I will make this downgrade and stop paying R250.00 monthly to Standard Bank for nothing except for just keeping my money!
KM
Kedibone M's update28 Mar 2025, 10:04
Reviewer Update
The matter was not resolved and it is still outstanding as now I am being told that I need to get to the nearest branch to make the downgrade. When Standard Bank wanted me to make the UPGRADE, it was completed over the phone and I was not required to go to the nearest branch. Now I must take time off work to attend to this, which I found to be so unfair. Is like I am being punished for the downgrade. Come rain or sunshine, I will make this downgrade and stop paying R250.00 monthly to Standard Bank for nothing except for just keeping my money!
Standard Bank's replyOfficial
08 Apr 2025, 12:23We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2025, 12:23
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Kedibone M's updateReviewer Update
12 Apr 2025, 12:26The Standard Bank Consultant explained that to be able to access the airport lounge while on Prestige Banking, I must have a credit card and I will qualify for the access for 2 visits annually if I do not spend minimum of R5000.00 on it. If I spend R5000.00, I will qualify for 4 visits annually. Tell me why the Bidvest Lounge told me I do not qualify for entry when I swiped the credit card? I was told at the Lounge that to qualify, I need the Professional account. It was explained that my card qualify for Domestic Lounge. Why Standard Bank Consultant didn't explain this to me, that I can only access the Airport Lounge when traveling for Domestic?
I called Standard Bank while I am at the Airport to find out that since I don't qualify at The Bidvest Lounge, which other Lounge can I use the Prestige Account. Another Consultant told me another different story. Different stories each time, what a mess!
Standard Bank you did me dirty. I will continue to downgrade my account when I return from my travel. It is now clear that there are no actual benefits using this Prestig Account. It is ONLY Standar Bank that benefits from service fee just to keep my money in the bank.
I called Standard Bank while I am at the Airport to find out that since I don't qualify at The Bidvest Lounge, which other Lounge can I use the Prestige Account. Another Consultant told me another different story. Different stories each time, what a mess!
Standard Bank you did me dirty. I will continue to downgrade my account when I return from my travel. It is now clear that there are no actual benefits using this Prestig Account. It is ONLY Standar Bank that benefits from service fee just to keep my money in the bank.
KM
Kedibone M's update12 Apr 2025, 12:26
Reviewer Update
The Standard Bank Consultant explained that to be able to access the airport lounge while on Prestige Banking, I must have a credit card and I will qualify for the access for 2 visits annually if I do not spend minimum of R5000.00 on it. If I spend R5000.00, I will qualify for 4 visits annually. Tell me why the Bidvest Lounge told me I do not qualify for entry when I swiped the credit card? I was told at the Lounge that to qualify, I need the Professional account. It was explained that my card qualify for Domestic Lounge. Why Standard Bank Consultant didn't explain this to me, that I can only access the Airport Lounge when traveling for Domestic?
I called Standard Bank while I am at the Airport to find out that since I don't qualify at The Bidvest Lounge, which other Lounge can I use the Prestige Account. Another Consultant told me another different story. Different stories each time, what a mess!
Standard Bank you did me dirty. I will continue to downgrade my account when I return from my travel. It is now clear that there are no actual benefits using this Prestig Account. It is ONLY Standar Bank that benefits from service fee just to keep my money in the bank.
I called Standard Bank while I am at the Airport to find out that since I don't qualify at The Bidvest Lounge, which other Lounge can I use the Prestige Account. Another Consultant told me another different story. Different stories each time, what a mess!
Standard Bank you did me dirty. I will continue to downgrade my account when I return from my travel. It is now clear that there are no actual benefits using this Prestig Account. It is ONLY Standar Bank that benefits from service fee just to keep my money in the bank.
KM
Kedibone M's updateReviewer Update
23 Apr 2025, 10:16Standard Bank, I still want to downgrade my account from Prestige to Mymo.
Kindly assist with the downgrade.
Kindly assist with the downgrade.
KM
Kedibone M's update23 Apr 2025, 10:16
Reviewer Update
Standard Bank, I still want to downgrade my account from Prestige to Mymo.
Kindly assist with the downgrade.
Kindly assist with the downgrade.
Standard Bank's replyOfficial
23 Apr 2025, 15:09Dear Kedibone
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2025, 15:09
Official
Dear Kedibone
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Apr 2025, 15:13Dear Kedibone,
We would like to assist herein however the request needs to be actioned by the branch team.
Kindly visit your nearest Standard Bank branch with ID book /smart card ID for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to assist herein however the request needs to be actioned by the branch team.
Kindly visit your nearest Standard Bank branch with ID book /smart card ID for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2025, 15:13
Official
Dear Kedibone,
We would like to assist herein however the request needs to be actioned by the branch team.
Kindly visit your nearest Standard Bank branch with ID book /smart card ID for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to assist herein however the request needs to be actioned by the branch team.
Kindly visit your nearest Standard Bank branch with ID book /smart card ID for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***