"Prestige" banking client in distress

I contacted the call centre in November advising that I had requested my Transunio and Experian report and my score card had dropped. Standardbank has neglected sending this info to these external partners. They one captured th first 2 payments I made. The past 13 moths there is no record of my monthly payments on any of the credit reports. My Prestige Banker at Sandton Friedman Drive hardly responds or return my calls: Shaun Petra's. When I was asking for statements dating back 13 months I was told they would request them but they would charge me R30 per statement. This is totally unfair because their negligence led to my information not being made available and thus ruining my credit score. Im very disappointed